These terms and conditions govern the use of Betrolla Casino services. By registering an account or using the platform, players agree to abide by these terms in their entirety.
Eligibility Requirements
Account registration and platform use requires meeting specific criteria:
Age Verification
- Players must be aged 18 years or older
- Age verification checks apply to all registrations
- Documentation may be requested to confirm identity
- Underage gambling is strictly prohibited
Geographic Restrictions
Services are intended for United Kingdom residents. Players from restricted jurisdictions may not register or participate in real-money gaming activities.
Account Limitations
- One account per person, household, and IP address
- Multiple account creation results in closure and fund forfeiture
- Account details must be accurate and current
- Players bear responsibility for maintaining account security
Account Registration
Required Information
Registration requires provision of:
- Full legal name matching identification documents
- Current residential address
- Valid email address
- Contact telephone number
- Date of birth
Verification Process
Identity verification may require submission of:
| Document Type | Acceptable Forms |
|---|---|
| Photo ID | Passport, Driving Licence |
| Address Proof | Utility Bill, Bank Statement |
| Payment Proof | Card photo, E-wallet screenshot |
Documents must be dated within three months unless otherwise specified. Blurry or edited documents will be rejected.
Deposits and Withdrawals
Deposit Terms
- Minimum deposit: £10 (varies by method)
- Deposits must originate from accounts in the player’s name
- Deposited funds may not be withdrawn without turnover
- Failed deposits should be queried with payment providers first
Withdrawal Conditions
- Minimum withdrawal: £20
- Withdrawals processed to original deposit method where possible
- Processing times vary by payment method
- Verification must be complete before first withdrawal
- Maximum withdrawal limits may apply
Pending Periods
Withdrawal requests enter pending status allowing cancellation. Once processing begins, requests cannot be reversed. Standard pending periods apply unless VIP status provides expedited processing.
Bonus Terms
General Conditions
All promotional offers carry specific terms including:
- Wagering requirements before withdrawal
- Maximum bet limitations during bonus play
- Time limits for completing requirements
- Game contribution weightings
- Maximum withdrawal caps from bonus funds
Bonus Abuse
The following constitutes bonus abuse:
- Coordinated play with other accounts
- Exploiting technical errors
- Using prohibited betting strategies
- Creating multiple accounts for bonus claims
Suspected abuse results in bonus removal and potential account closure.
Responsible Gambling
Player Obligations
Players accept responsibility for:
- Gambling within personal financial means
- Utilising available protective tools when needed
- Seeking help if gambling becomes problematic
- Keeping login credentials secure
- Ensuring minors cannot access accounts
Available Tools
The platform provides:
- Deposit limits adjustable in account settings
- Loss limits across chosen timeframes
- Session time reminders
- Self-exclusion facilities
- Cooling-off periods
Limit increases require 24-hour cooling periods. Decreases apply immediately.
Intellectual Property
All platform content including logos, graphics, text, and software remains the property of Betrolla Casino or respective licensors. Reproduction, distribution, or modification without written permission is prohibited.
Limitation of Liability
Betrolla Casino shall not be liable for:
- Losses arising from unauthorised account access
- Technical failures beyond reasonable control
- Actions of third-party payment providers
- Indirect or consequential damages
Maximum liability is limited to the balance held in the player’s account.
Dispute Resolution
Disputes should first be raised with customer support. If resolution proves unsatisfactory, escalation procedures exist. Players retain rights to pursue alternative dispute resolution through authorised bodies.
Term Modifications
These terms may be updated periodically. Continued platform use following modifications constitutes acceptance of revised terms. Material changes will be communicated via email to registered addresses.
Contact Information
Queries regarding these terms should be directed to customer support through available contact channels.
These terms constitute the complete agreement between Betrolla Casino and registered players regarding platform use.